Welcome to RAF Solutions LA, Inc. (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you visit our website, interact with our services, or communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect different types of personal and non-personal information to provide and improve our services. This includes:

1.1. Personal Information

We may collect the following personally identifiable information when you interact with our website, subscribe to our services, or communicate with us:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Job Title
  • Billing and Shipping Address
  • Payment Details (processed through third-party payment providers)

1.2. Automatically Collected Information

When you visit our website, we may collect certain data automatically, including:

  • IP Address
  • Browser Type & Version
  • Device Information (e.g., Operating System, Device ID)
  • Referring Website
  • Time and Date of Access
  • Pages Viewed and Click Behavior

1.3. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

2. How We Use Your Information

We collect and process your personal data for the following purposes:

  • To Provide Our Services – Delivering our products and services, fulfilling orders, and responding to inquiries.
  • Customer Support – Assisting you with questions, troubleshooting, and technical support.
  • Marketing & Communications – Sending newsletters, promotional offers, or event updates (only with your consent).
  • Security & Fraud Prevention – Protecting against unauthorized access, security breaches, and fraudulent activities.
  • Legal & Regulatory Compliance – Meeting our legal obligations, such as tax regulations and consumer protection laws.
  • Website Improvement & Analytics – Monitoring website performance, conducting research, and improving user experience.

We will not use your personal information for any other purpose without obtaining your explicit consent.

3. Sharing and Disclosure of Your Information

We do not sell or rent your personal data. However, we may share your information with:

3.1. Service Providers & Third-Party Vendors

We work with third parties to help us provide better services, such as:

  • Web Hosting & IT Services
  • Payment Processors (e.g., Stripe, PayPal)
  • Email Marketing Platforms (e.g., Mailchimp)
  • Analytics & Tracking Providers (e.g., Google Analytics)

All third-party service providers are contractually obligated to handle your data securely and in compliance with this Privacy Policy.

3.2. Legal & Regulatory Disclosures

We may disclose your data if required by law, such as:

  • Compliance with subpoenas, court orders, or legal processes.
  • Protection of our legal rights, intellectual property, and business interests.
  • Preventing fraudulent or unlawful activities.

3.3. Business Transfers

In case of a merger, acquisition, or sale of our company, your personal data may be transferred to the new entity. You will be notified of any such changes.

4. Data Security & Protection

We implement technical, administrative, and physical security measures to protect your personal data against:

  • Unauthorized Access
  • Data Loss or Corruption
  • Malware & Cyber Attacks

4.1. Security Measures Include:

  • Encryption: Sensitive data is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel can access your data.
  • Regular Audits: We conduct periodic security assessments to prevent breaches.

While we take every precaution to safeguard your data, no system is 100% secure. We advise you to use strong passwords and be cautious when sharing personal information online.

5. Your Rights & Choices

Depending on your location, you have specific rights regarding your personal data:

5.1. Under the GDPR (EU Residents)

If you are in the European Union (EU), you have the right to:
✅ Access – Request a copy of the personal data we hold about you.
✅ Correction – Request correction of inaccurate or incomplete data.
✅ Deletion (“Right to be Forgotten”) – Request the removal of your personal data.
✅ Restrict Processing – Limit how we use your data in certain circumstances.
✅ Data Portability – Receive your data in a structured format for transfer.
✅ Objection to Processing – Stop the processing of your data in certain cases.

5.2. Under the CCPA (California Residents)

If you are a California resident, you have the right to:
✅ Know what personal information we collect.
✅ Request the deletion of your personal data.
✅ Opt-out of data sharing or selling (we do not sell data).

To exercise your rights, email us at: john.gargaro@rafsolutions.net. We will respond within the legally required timeframe.

6. Data Retention

We keep your personal data only as long as necessary for business and legal purposes. Once no longer needed, we securely delete or anonymize the data.

7. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or data handling. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us immediately for removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Any updates will be posted on this page, and we encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: john.gargaro@rafsolutions.net
📍 Company: RAF Solutions LA, Inc.